Shipping Policy

Last Updated: May 2026

Welcome to Gotcha Store! We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy carefully before placing an order.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• Once your order has been shipped, you will receive a confirmation email with tracking information (if available).

Shipping Times

Estimated delivery times may vary depending on your location and shipping carrier.

Estimated Delivery:

• Saudi Arabia: 7–15 business days
• GCC Countries: 8–18 business days
• International Orders: 10–25 business days

Please note that shipping times are estimates and may be affected by customs delays, weather conditions, or high-demand periods.

Shipping Costs

Shipping fees are calculated at checkout based on your location and selected shipping method.

We may occasionally offer:

• Free shipping promotions
• Discounted shipping on selected products

Tracking Orders

Most orders include tracking information. You will receive tracking details by email once your order has been shipped.

If you do not receive tracking information within 7 business days, please contact us.

Delayed or Lost Packages

If your order is delayed beyond the estimated delivery timeframe, please contact us and we will do our best to assist you.

Gotcha Store is not responsible for delays caused by:

• Customs clearance
• Incorrect shipping information
• Carrier issues
• Natural events or unforeseen circumstances

Incorrect Address

Customers are responsible for providing the correct shipping address during checkout.

If an incorrect address is entered:

• We may not be able to change it once the order is processed.
• Additional shipping charges may apply for reshipment.

Customs & Import Taxes

International customers may be required to pay customs duties or import taxes depending on their country’s regulations.

These charges are the responsibility of the customer.

Split Shipments

As a dropshipping store, some products may ship separately from different suppliers. You may receive your items in multiple packages.

Contact Us

If you have any questions about your shipment or order status, please contact us:

Email: support@gotchastore.com
Store Name: Gotcha Store

Thank you for shopping with Gotcha Store!